IMPORTANT: An individual MUST be present to receive St. Louis Style Pizza Coast to Coast shipments if the item is perishable. St. Louis Style Pizza Coast to Coast will not be responsible for items that have been left unattended. UPS deliveries occur during business hours.

Customers or STL Pizza Coast to Coast cannot specify delivery times to UPS. For example, orders cannot be delivered "in the morning", "in the afternoon" or "by a certain time." UPS will deliver on specified days only (except Sunday, Monday, holidays). There is an extra charge for Saturday delivery and overnighting of product.

St. Louis Style Pizza Coast to Coast (i.e. UPS ) will not be responsible for orders which cannot be delivered due to recipients not being available to accept delivery.

Perishable products must be accepted upon initial delivery to be immediately refrigerated or frozen. UPS may not leave shipments if no one is available to accept the delivery. St. Louis Style pizza is not responsible for products which are damaged due to missed deliveries.

We require that you provide a residential or business address where a recipient will be available during normal business hours the date of scheduled delivery. We only deliver to business and residential addresses. We will accept deliveries to rural routes with complete addresses and telephone numbers. We cannot deliver to P.O. Boxes.

Shipping Policy:

St. Louis Style Pizza Coast to Coast will send all Imo’s Pizzas via UPS Next Day Air. This overnight delivery is required to guarantee excellent quality. All other items are shipped separately from pizzas. Imo's food product, pizzas or merchandise may be shipped UPS ground at STL Pizza's discretion.

Pizza orders are fulfilled within approximately 8 hours. Imo's Pizzas are made at an actual Imo’s location, then half-baked and frozen, packed in a custom Styrofoam box with dry ice and shipped UPS Next Day Air. You receive an email message confirmation when your order has been sent. Please refer to the following schedule to estimate delivery:

PIZZA SHIPPING SCHEDULE:

PRODUCT SHIPPING SCHEDULE:

PLEASE NOTE! PIZZA/PRODUCT COMBINED ORDERS

On Product that is ordered with pizzas:
Product portion must total $60.00. Pizzas will be shipped overnight, product will be shipped 2 day.

Saturday delivery is available for an additional $30.00.

Sunday or Holiday delivery is not available.

Minimum order amount is $75.00.

Missouri residents will be charged sales tax.

Incorrect addresses will result in a $15.00 additional charge for re-delivery.

Shipping charges are included in the price of each item. Due to varying total weights, this is the best way for us to effectively service our customers around the U.S.

NOTE: Add $85.00 additional charge for overnight delivery of product. For Saturday product delivery, also add $30.00 ($85.00 + $30.00).

Returns
Pizzas and food products cannot be returned once received. However, if you are not satisfied with the quality, freshness or condition of your order, we will gladly replace or refund your money. However, you must contact STL Pizza by phone, within 8 hours of receiving the order, for our return policy instructions.

STL PIZZA COAST TO COAST MUST BE NOTIFIED, BY PHONE, OF ANY INCOMPLETE OR

INCORRECT ORDERS WITHIN 8 HOURS OF RECEIVING THE PIZZAS OR PRODUCTS. IF STL PIZZA IS NOT CONTACTED, STL PIZZA WILL NOT BE RESPONSIBLE FOR ANY ADDITIONS, DELETIONS, CREDITS, ETC. TO THE CUSTOMERS.

CUSTOMER MUST ACCEPT DELIVERY OF ALL PRODUCTS/ PIZZAS. IF AN ITEM IS DAMAGED, WE WILL EITHER RESHIP OR CREDIT YOUR ACCOUNT, AT STL'S DISCRETION.

WE CANNOT REIMBURSE, REFUND OR RESHIP DELIVERIES THAT HAVE BEEN REFUSED.

Dry Ice Precautions
Pizzas are shipped in a Styrofoam lined box with dry ice. Dry ice is used to ship all pizzas and perishable food products to ensure freshness and quality until received by our customers. Typically, the dry ice is no longer visible when the shipment arrives which eliminates all safety hazards. However, occasionally, a small amount of dry ice may remain when the package is received. Please be aware of these standard safety tips regarding dry ice:

1. Dry ice is a skin and eye irritant. If you must handle it, use gloves to protect your skin.

2. Dry ice is harmful if swallowed. If eaten, seek medical help immediately.

3. Avoid contact with skin, mouth, eyes, and clothing. Dry ice may cause severe frostbite or burns. If burns or frostbite occur, seek medical help immediately.

4. Always keep out of reach of children.

We appreciate your business and will work hard to make sure you receive your order quickly and safely. We hope you enjoy our pizzas and products and would appreciate feedback on your order. PLEASE send us your comments or let us know how to serve you better:

Phone: 618-667-7181
E-mail: info@stlpizza.com